Most orders are processed and shipped within 3–5 business days after payment is completed.
Business days do not include weekends or U.S. federal holidays.
Preorders, commissions, and special-release items
Some products may have a different processing or shipping schedule. This may include:
- Preorders
- Commissioned artwork
- Made-to-order products
- Limited releases
- Products awaiting manufacture or delivery from a production partner
When a product has a special shipping date or extended processing time, that information will be stated in the product description or communicated directly to the customer.
The product-specific schedule takes priority over the standard 3–5 business-day processing period.
If an unexpected delay prevents an order from shipping within the stated timeframe, the customer will be contacted and given the option to accept the revised shipping date or cancel the affected order for a refund.
Shipping destinations
Orders are available for shipment within the United States and internationally.
Availability may be limited for certain products or destinations because of carrier restrictions, customs rules, package size, product materials, or other shipping limitations.
Delivery estimates
Delivery estimates begin after an order has been processed and transferred to the shipping carrier.
Any delivery estimate shown at checkout or provided after shipment is an estimate rather than a guaranteed arrival date, unless expressly stated otherwise.
Delivery times may vary depending on:
- Destination
- Shipping service selected
- Customs processing
- Weather
- Carrier delays
- Holidays
- Service disruptions
- Incorrect or incomplete delivery information
Jon Carling is not responsible for delays caused by weather, customs authorities, carriers, or events outside reasonable control. However, reasonable assistance will be provided when a shipment is delayed, missing, or damaged.
Tracking
Tracking information will be provided when it is available for the selected shipping service.
Customers are responsible for monitoring tracking information and providing a secure delivery location.
Some economy or international shipping services may provide limited tracking or may not provide tracking after a package leaves the United States.
Shipping addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please contact the shop as soon as possible if an address needs to be corrected. An address cannot always be changed after an order has been processed or transferred to the carrier.
If a package is returned because of an incorrect, incomplete, refused, or undeliverable address, the customer may be responsible for additional postage before the order is resent.
Any refund for a returned undeliverable order may exclude shipping charges and other nonrecoverable delivery expenses, except where otherwise required by law.
International orders
International customers are responsible for any customs duties, import taxes, value-added taxes, brokerage charges, handling fees, or other charges imposed by the destination country.
These charges are not included in the product price or shipping charge unless expressly stated at checkout.
Customs processing may delay delivery. Jon Carling cannot control customs inspections, processing times, or charges imposed by foreign authorities.
Customers are responsible for determining whether a product may legally be imported into their country.
If an international shipment is refused or returned because customs charges were not paid, any refund may exclude shipping costs, return charges, customs expenses, and other nonrecoverable fees, except where otherwise required by law.
Shipping charges
Shipping charges shown at checkout may be flat-rate, combined, or calculated charges. They may not equal the exact postage amount printed on the package.
Shipping charges may also account for packaging materials, handling, insurance, tracking, and the safe preparation of artwork and merchandise.
Packages marked delivered
If tracking shows that a package was delivered but it cannot be located, customers should:
- Check the delivery area, mailbox, parcel locker, and surrounding property.
- Ask household members, neighbors, or building staff whether they accepted the package.
- Contact the carrier or local delivery office.
- Contact Jon Carling with the order number and tracking information.
A package marked delivered by the carrier is not automatically eligible for a refund or replacement. Each case will be reviewed individually, and reasonable assistance will be provided in contacting the carrier or filing an available claim.
Lost packages
A shipment will not be treated as lost merely because it is delayed.
Customers should contact the shop if tracking has not updated for an unusually long period or if the package has not arrived within a reasonable period after the estimated delivery date.
When appropriate, Jon Carling may contact the carrier, initiate a missing-mail search, or submit an insurance claim before issuing a replacement or refund.
The resolution may depend on the shipping service, tracking history, insurance coverage, product availability, destination, and carrier investigation.
Damaged shipments
Please report a damaged order as soon as reasonably possible after delivery.
Include:
- Your name and order number
- A description of the damage
- Clear photographs of the damaged item
- Photographs of the interior and exterior packaging
- A photograph of the shipping label
Please retain the item and all packaging until the claim has been reviewed. The carrier or insurer may require additional documentation or inspection.
Depending on the circumstances and product availability, the resolution may include a replacement, repair, refund, or another appropriate remedy.
Combined orders
When an order contains products with different processing schedules, the entire order may be held until all items are ready to ship.
At Jon Carling’s discretion, an order may instead be divided into multiple shipments. Additional shipping charges will not be imposed without the customer’s agreement.
Contact
Questions about shipping or delivery may be sent through the shop contact form or to:
Jon Carling
Email: contact@joncarling.com