Effective date: July 21, 2026

This Privacy Policy explains how Jon Carling collects, uses, discloses, and retains personal information when you visit joncarling.bigcartel.com, place an order, contact the shop, or otherwise interact with the online store.

1. Who operates this shop

This shop is operated by Jon Carling, an independent artist and illustrator based in California, United States.

For privacy questions or requests, contact:

Email: contact@joncarling.com

2. Information collected

The information collected depends on how you interact with the shop.

Information you provide

When you place an order, contact the shop, or otherwise communicate with Jon Carling, you may provide:

• Your name
• Email address
• Billing address
• Shipping address
• Telephone number, when required for delivery or order communication
• The products you purchase
• Order and transaction details
• Gift-recipient information, when applicable
• Messages, instructions, or other information you submit
• Information related to a return, refund, damaged shipment, payment dispute, or customer-service request

Please do not submit passwords, complete payment-card numbers, government identification numbers, medical information, or other sensitive personal information through the shop’s contact form.

Payment information

Payments are processed through third-party payment providers such as Stripe and PayPal.

Jon Carling does not directly receive or store your complete payment-card number. Payment providers may collect and process payment information, billing information, device information, and fraud-prevention data according to their own privacy policies.

Jon Carling may receive limited transaction information, such as payment status, payment method, transaction identifier, customer name, billing or shipping details, and the amount paid.

Information collected automatically

When you visit or use the shop, Big Cartel and its service providers may automatically collect technical and usage information, including:

• Internet Protocol address
• Browser and device information
• Operating system
• General geographic region
• Referring pages
• Pages or products viewed
• Shopping-cart activity
• Date and time of access
• Cookie and session information
• Checkout, security, and fraud-prevention information

3. How information is used

Personal information may be used to:

• Process and fulfill orders
• Confirm payments and send order communications
• Package and ship purchases
• Provide tracking information
• Respond to questions and customer-service requests
• Process returns, exchanges, refunds, or replacements
• Investigate missing, damaged, fraudulent, or disputed transactions
• Maintain accounting, tax, shipping, and business records
• Prevent fraud, abuse, spam, and security threats
• Operate, maintain, troubleshoot, and improve the shop
• Enforce shop policies and protect legal rights
• Comply with applicable laws, court orders, or governmental requests

Information collected for an order or inquiry will not automatically be used to subscribe you to promotional emails unless you separately and affirmatively choose to join a mailing list.

4. Big Cartel

The shop is hosted and operated through Big Cartel.

Big Cartel may process personal information in connection with:

• Store hosting
• Product pages
• Shopping-cart functions
• Checkout
• Order management
• Customer communications
• Security and fraud prevention
• Cookies and site performance
• Technical support
• Tax and transaction-related services

Big Cartel’s processing of personal information is also governed by Big Cartel’s own privacy policy and terms.

5. Payment providers

The shop may offer payment through Stripe, PayPal, or both.

These companies independently process payment and related information according to their own privacy policies. Their processing may include:

• Payment authorization
• Fraud screening
• Identity verification
• Chargeback and dispute handling
• Transaction records
• Payout administration
• Compliance with financial laws

Jon Carling does not control the independent privacy practices of Stripe, PayPal, banks, card networks, digital-wallet providers, or buy-now-pay-later providers.

6. Shipping and fulfillment

To fulfill an order, relevant personal information may be provided to companies involved in shipping and delivery.

These may include:

• Pirate Ship
• United States Postal Service
• UPS
• Other postal or delivery carriers
• Shipping-insurance or claims providers

The information provided may include your name, shipping address, email address, telephone number when required, package details, declared value, and tracking information.

Shipping providers use this information according to their own privacy policies and legal obligations.

7. Taxes, accounting, and professional advisers

Order and customer information may be disclosed when reasonably necessary to:

• Calculate, collect, report, or remit taxes
• Maintain accounting and transaction records
• Prepare tax filings
• Respond to audits or legal requirements
• Obtain advice from accountants, attorneys, insurers, or other professional advisers
• Establish, exercise, or defend legal claims

Only information reasonably relevant to the particular purpose will be disclosed.

8. Cookies and similar technologies

Big Cartel and its service providers use cookies and similar technologies to operate the shop.

These technologies may be used for:

• Shopping-cart functions
• Checkout and payment processing
• Security and fraud prevention
• Remembering preferences
• Maintaining sessions
• Measuring store performance
• Diagnosing technical problems
• Understanding general shop usage

Some cookies are necessary for the store to function. Disabling required cookies may prevent the cart, checkout, payment, or other shop features from working correctly.

You may control cookies through your browser or device settings. Your choices may affect the functionality of the shop.

This shop does not currently use Google Analytics, Google Tag Manager, Meta Pixel, or similar advertising-tracking tools installed by Jon Carling.

Do Not Track signals

Some web browsers provide a “Do Not Track” signal. Because there is not currently a uniform standard governing these signals, the shop does not respond to them in a standardized way. Jon Carling does not currently install advertising trackers intended to monitor visitors across unrelated websites. Big Cartel and other service providers may process technical and transactional information according to their own privacy practices.

9. Contact form and spam prevention

When you use the shop’s contact form, information such as your name, email address, subject, message, IP address, and technical information may be processed to deliver the message, prevent spam, and protect the shop.

The contact form may use Google reCAPTCHA or similar automated abuse-prevention technology. Such services may process technical, device, browser, or interaction information according to their own privacy practices.

Information submitted through the contact form will be used to review and respond to the inquiry and, when appropriate, to retain related business records.

Submitting a message does not create a commission agreement, licensing agreement, client relationship, or obligation to accept a project.

10. When information may be disclosed

Personal information may be disclosed to the following categories of recipients when reasonably necessary:

Commerce and technology providers

Big Cartel and companies that provide hosting, checkout, security, customer communication, fraud prevention, data storage, or technical services.

Payment providers

Stripe, PayPal, banks, card networks, digital-wallet providers, and other payment services selected by the customer or used to complete a transaction.

Shipping and fulfillment providers

Pirate Ship, postal services, delivery carriers, insurers, and claims administrators.

Professional advisers

Attorneys, accountants, tax professionals, insurers, and other advisers when reasonably necessary for business, tax, insurance, or legal purposes.

Legal and safety purposes

Information may be disclosed when reasonably believed necessary to:

• Comply with applicable law
• Respond to a subpoena, court order, or governmental request
• Investigate fraud, theft, abuse, or security incidents
• Enforce shop policies
• Protect the rights, property, or safety of Jon Carling, customers, service providers, or others
• Establish, exercise, or defend legal claims

Business changes

If the shop or its assets are sold, transferred, reorganized, or otherwise changed, relevant business records may be transferred as part of that transaction, subject to applicable law.

11. Sale and advertising-related sharing

Jon Carling does not sell personal information for money or other valuable consideration.

Jon Carling does not knowingly share personal information for cross-context behavioral advertising.

Service providers may process information as necessary to operate the store, process payments, fulfill orders, prevent fraud, provide customer service, and comply with legal obligations. These operational disclosures are not treated by Jon Carling as sales of personal information.

If the shop’s practices change, this Privacy Policy and any required privacy controls will be updated.

12. Email marketing

Order and contact information is not automatically added to a promotional mailing list.

If you separately subscribe to receive news or promotional emails, your email address may be used to send artwork releases, shop announcements, and related messages.

You may unsubscribe at any time through the unsubscribe link in an email or by contacting: contact@joncarling.com.

Unsubscribing from promotional messages will not prevent necessary transactional communications about an order, refund, shipment, dispute, or customer-service request.

13. Data retention

Personal information is retained only for as long as reasonably necessary for the purposes described in this policy.

Retention may be necessary to:

• Fulfill orders
• Provide customer service
• Maintain tax and accounting records
• Document copyright or licensing transactions
• Resolve disputes
• Process refunds and chargebacks
• Prevent fraud
• Comply with legal obligations
• Protect legal rights

Different categories of information may be retained for different periods.

Information that is no longer reasonably needed may be deleted, anonymized, or retained when required or permitted by law.

Payment providers, Big Cartel, shipping companies, and other independent services may maintain information according to their own retention policies.

14. Data security

Reasonable administrative and technical measures are used to protect personal information.

The shop also relies on the security systems of Big Cartel, payment processors, and other service providers.

No internet transmission, email, database, payment system, or storage system can be guaranteed to be completely secure. Customers should use care when deciding what information to submit online.

15. Your privacy choices and requests

Depending on your location and applicable law, you may ask Jon Carling to:

• Confirm whether personal information about you is held
• Provide access to certain information
• Correct inaccurate information
• Delete certain information
• Explain how certain information is used or disclosed
• Stop sending promotional communications

To submit a request, email contact@joncarling.com and provide enough information to locate the relevant order, inquiry, or record.

Reasonable steps may be taken to verify your identity before fulfilling a request.

Certain information may be retained when reasonably necessary to complete a transaction, comply with tax or legal obligations, prevent fraud, resolve disputes, enforce agreements, or protect legal rights.

Requests involving information held independently by Big Cartel, Stripe, PayPal, or another service provider may need to be directed to that provider.

16. California privacy disclosures

During the preceding 12 months, the shop may have collected the following categories of personal information:

• Identifiers, such as name, email address, postal address, telephone number, and IP address
• Customer-record information, such as billing and shipping information
• Commercial information, such as products purchased, order history, payment status, and transaction records
• Internet or electronic activity information, such as device data, page activity, cart activity, and interactions with the shop
• General location information derived from an IP address or shipping address
• Communications and information voluntarily submitted by customers

This information is collected, used, and disclosed for the business purposes described in this Privacy Policy.

Jon Carling does not knowingly sell personal information or share it for cross-context behavioral advertising.

17. Children’s privacy

The shop is intended for a general audience and is not directed to children under 13.

Jon Carling does not knowingly collect personal information directly from children under 13. Purchases should be made by adults or with the involvement and authorization of a parent or legal guardian.

If you believe a child has submitted personal information without appropriate authorization, contact: contact@joncarling.com.

18. International customers

The shop is operated from California, United States.

If you purchase from or access the shop outside the United States, your information may be transferred to and processed in the United States and in other countries where Big Cartel, payment processors, shipping providers, or other service providers operate.

Privacy and data-protection laws in those jurisdictions may differ from the laws in your country.

International customers may contact: contact@joncarling.com with privacy questions or requests.

19. External websites

The shop may contain links to joncarling.com, social-media services, payment providers, delivery companies, or other external websites.

Jon Carling does not control the privacy, security, content, or availability of those external services. Information collected after you leave the shop is governed by the external service’s own privacy policy and terms.

20. Changes to this Privacy Policy

This Privacy Policy may be updated to reflect changes in the shop, service providers, legal requirements, or business practices.

The revised policy will be posted on this page with a new effective or last-updated date.

Customers and visitors are encouraged to review this policy periodically.

21. Contact

Questions, concerns, and privacy requests may be directed to:

Jon Carling
Email: contact@joncarling.com
Store: joncarling.bigcartel.com
Main website: joncarling.com